Terms & Conditions

In the event that there is a problem with the quality of the product from the addressee, the sender is fully responsible for solving the matter , and if the sender is delayed in the solution or failed to solve the matter, the company has the right to act in solving the matter in a way that does not harm our representative, even if the matter requires waiving some or all of the sender’s dues, or even Payment of sums of money to the addressee, and to be sure, we are a service company that aims to provide a good delivery service and not share the problems of our customers and their products with their customers.

We are allowing to open all shipments in case the package is delivered to the addressee. If you do not want this, please tell us so in the notes of each package you register

We have the full right to know the type of shipment sent to us, so shipments are opened from time to time to verify them

The more the address of the consignee is written in full details and contains (area, street, building, floor, apartment and distinctive mark), the easier and faster it is for us to deliver the parcel, so you have to order it from your customer very clearly.

The sender is fully responsible for packaging his shipments in a way that preserves them from fractures, scratches, cracks, bending, or the separation of one of its contents from the rest of the shipment during the shipping and delivery operations, and he may not refer to the company in the event of damage or loss of one of its contents due to his inability to wrap it in a professional manner that protects it during transfers.

We accept fragile parcels in case they are well wrapped to ensure their safe arrival.

If the parcel consists of two pieces or more items they must be combined with one flyer or one bag because we receive the parcels without counting the number of pieces and we are not responsible in the event of any piece being lost if they are separated.

In the event that the parcel delivered to us is lost, the sending customer is entitled to a compensation amount of a maximum of 200 pounds, and he is not entitled to return to the company in the future with any entitlements or compensation unless the customer insures the shipment for an amount of 5% of the value of the parcel with a minimum of 10 pounds. And in the event that the shipment is lost due to non-compliance with the company’s system, the company has no responsibility

You must make sure that shipments are delivered with all their data on them in order to deliver the correct shipments to the right customer, knowing that the company is not responsible for writing the correct data on the shipment , and we are also not responsible for registering your shipment on the system